Dungeons II Hero Level Reset or Wiped: What to Do

If your Minecraft Dungeons II (Minecraft Dungeons 2) hero suddenly shows level 1 after a freeze, lag spike or restart, first check that you are on the right hero: online and offline heroes are separate. If the right hero really lost its progress, no fix has been reported yet. Three players have described it since launch, and Mojang has not published anything, so treat it as an open bug.

What players report

• Lag, then a wipe. A player wrote that their first dungeon lagged, dropped them to the main menu, and their level was wiped back to the start without them clicking anything. Another poster replied “same”.
• Offline hero back to level 1. In a Russian-language thread about error 0064, a player said their offline hero had reached level 7, sync for the offline character was on, and after coming back all their heroes were level 1.
• Freeze, then a blank character. A Steam reviewer wrote the game froze, sent them to the main menu, and their character looked like it had never played. They had about two hours in and were thinking about a refund.

These are three unrelated accounts. We have not reproduced the problem and do not know whether it is a server-side save issue, a local save issue or a display bug.

What may be going on (not confirmed)

• You may be on the wrong hero. Players say online and offline heroes cannot be moved between each other, and one thread complains that switching between them is inconvenient. See beginner tips and co-op and crossplay issues.
• Sign-in trouble. Two of the three reports came alongside connection lag or a sign-in problem. See error codes.
• A real save bug at launch. Possible, but nobody outside Mojang can confirm it.

What to do

1. Check the hero list. Go to the main menu hero selection and look for both an online and an offline hero under your account before assuming a wipe.
2. Do not create or delete heroes to test it. We do not know what that does to existing progress.
3. Sign in through the Xbox app and use the same Microsoft account every time, as a general precaution.
4. Note what happened. Time, whether you were online or offline, whether the game froze first. This helps if you report it.
5. Report it. Post in the Steam discussion or use Mojang’s feedback channels. No official answer exists yet.
6. If you want out, Steam allows refunds under two hours of play within 14 days of purchase; see Steam refunds.

Cloud saves: what is documented

We found no official statement on how Dungeons II stores or syncs heroes. For the first game, Minecraft.net documented a manual cloud save: you upload a hero from the character select screen and download it on another platform with the same Microsoft account (Dungeons Cloud Saves Out Now). Whether Dungeons II works the same way is unconfirmed, and a Steam thread asks for Steam Cloud saves. If you are worried about a sign-in problem, contact Minecraft support at help.minecraft.net before signing out or reinstalling.

What we could not verify

Where saves live, whether the wipes are permanent, and whether a patch addresses it. We will update this page as soon as there is a confirmed cause or fix.