Dungeons II Hero Level Reset or Wiped: What to Do

If your Minecraft Dungeons II (Minecraft Dungeons 2) hero suddenly shows level 1 after a freeze, lag spike or restart, first check that you are on the right hero: online and offline heroes are separate. If the right hero really lost its progress, no fix has been reported yet. Several players have described it since launch, and Mojang has not published anything, so treat it as an open bug.

What players report

• Lag, then a wipe. A player wrote that their first dungeon lagged, dropped them to the main menu, and their level was wiped back to the start without them clicking anything. Another poster replied “same”.
• Offline hero back to level 1. In a Russian-language thread about error 0064, a player said their offline hero had reached level 7, sync for the offline character was on, and after coming back all their heroes were level 1.
• Freeze, then a blank character. A Steam reviewer wrote the game froze, sent them to the main menu, and their character looked like it had never played. They had about two hours in and were thinking about a refund.

More reports have appeared on Reddit since:

• Level 78 back to 55 (offline save). A player who finished the game says their hero was reset from level 78 to level 55 on the next launch. It was an offline save and they say the cloud backup option was on.

• Switch 2, offline hero back to level 1. A player several hours in saved and quit, turned the console off for a system update, and found the hero at level 1 afterwards.

• PS5 local co-op, third player. In offline couch co-op, one player’s hero keeps resetting to level 1 when characters are chosen again, while the third player’s level and gear stay correct; the poster says their wife’s hero then lost all gear.

• Switch, game stopped saving. A player who had just finished the story says the game won’t save anymore. Reconnecting, a console restart, a new profile and a new hero did not help, and they planned to try reinstalling.

• Steam Deck and PC, alternating. A player who switched between a Steam Deck and a PC says that after playing offline on the Deck in the morning, their save on the PC was empty that night, and opening the game on the PC wiped what they had done on the Deck too. They warn others to be careful when switching platforms.

• Offline save gone after quitting to the menu. Another poster says an offline save vanished twice after quitting to the menu, once on a Steam Deck with a few hours of progress and once on a local PC save.

These are unrelated accounts, mostly single posts across PC, Switch, Switch 2 and PS5. We do not know whether it is a server-side save issue, a local save issue or a display bug.

Offline hero reverted after a cloud sync between two devices

A newer Steam thread describes a different pattern. The player used a desktop and a handheld PC, played mostly offline, made more than three hours of progress, exited the game and let it finish the “Steam cloud save”. On the other device their offline hero was back to its state before that session, and going back to the first PC showed the handheld’s older state saved over it. A second thread says that after buying on Steam when the game was first bought in the Minecraft Launcher, only the character synced, not achievements, play time or pre-order bonuses. A newer Portuguese-language thread (one session behind when moving between a home PC and a laptop) adds a third report of cloud data lagging behind, so at least three Steam posters describe it. A reply in another thread asks whether turning off cloud saves for offline characters helps; nobody has tested it. This is still not enough to say how saves work, but if you play on two devices, finish a session, wait for the sync to complete, and do not start the game on the second device until you are sure it has downloaded the newest state.

Players are also asking for Steam Cloud saves for Dungeons II (a new thread says it still has none, and an earlier one asked for them). We could not confirm how Steam Cloud interacts with the game’s own hero data.

Steam Deck update and a hero overwritten by the Steam cloud copy

A Steam reviewer says that after the update that added Steam Deck support, there was no Microsoft account link prompt to sync their level 30 offline hero; the game used their level 10 hero from the Steam cloud and overwrote the Microsoft cloud hero without asking (review). It is one review and Mojang’s update notes do not mention it, so treat it as a player report. If you play on a Deck and another PC, do not launch on the Deck until you have checked which hero it loaded.

What may be going on (not confirmed)

• You may be on the wrong hero. Players say online and offline heroes cannot be moved between each other, and one thread complains that switching between them is inconvenient. See beginner tips and co-op and crossplay issues.
• Sign-in trouble. Two of the three reports came alongside connection lag or a sign-in problem. See error codes.
• A real save bug at launch. Possible, but nobody outside Mojang can confirm it.

What to do

1. Check the hero list. Go to the main menu hero selection and look for both an online and an offline hero under your account before assuming a wipe.
2. Do not create or delete heroes to test it. We do not know what that does to existing progress.
3. Sign in through the Xbox app and use the same Microsoft account every time, as a general precaution.
4. Note what happened. Time, whether you were online or offline, whether the game froze first. This helps if you report it.
5. Report it. Post in the Steam discussion or use Mojang’s feedback channels. No official answer exists yet.
6. If you want out, Steam allows refunds under two hours of play within 14 days of purchase; see Steam refunds.

Cloud saves: what is documented

Mojang’s co-op article says Dungeons II stores hero data online in its backend rather than on one device, and that linking platform accounts to the same Microsoft account keeps the same hero across platforms (details). It does not explain wipes, offline heroes or how Steam Cloud interacts with them. For the first game, Minecraft.net documented a manual cloud save: you upload a hero from the character select screen and download it on another platform with the same Microsoft account (Dungeons Cloud Saves Out Now). Whether Dungeons II works the same way is unconfirmed, and a Steam thread asks for Steam Cloud saves. If you are worried about a sign-in problem, contact Minecraft support at help.minecraft.net before signing out or reinstalling.

What we could not verify

Where saves live, whether the wipes are permanent, and whether a patch addresses it. We will update this page as soon as there is a confirmed cause or fix.