Pre-Order Bonus Not Received: What Players Report

If your Twisted Cape, Twisted Chicken or pre-order skins are missing in Minecraft Dungeons II (Minecraft Dungeons 2), no confirmed fix exists yet. The official steps are to sign in to your Microsoft account in the game, check that the pre-order items show up, and then sign in to Minecraft Java or Bedrock on the same account. If the items are still missing, you will most likely need retailer or platform support. This page lists what players report as of Oct 3, 2026.

What Mojang says

Minecraft.net’s capes and promos article says the Twisted Cape, the Twisted Chicken and two skins were only available by pre-ordering and now carry the label “no longer available through purchase”. For pre-orders not yet redeemed, it says to log in to your Microsoft account in the game and confirm the pre-order items, then log in to Bedrock and/or Java on the same account to confirm the Twisted Cape. For physical pre-orders it says to find the code in the game package and redeem it on your platform first. See capes and promos for the full list.

What players report

These are player reports from r/MinecraftDungeons between Sept 29 and Oct 2, 2026. None is confirmed by Mojang.

• Physical PS5 copy, no code. A player who pre-ordered two copies (Best Buy and Amazon) says the retailer gave no pre-order code, and points at the Minecraft.net sentence about codes inside the package.
• Physical Switch 2 Deluxe, delayed code. A player who pre-ordered from a New Zealand retailer says the store first told them the codes were delayed, then that the code was in the box. They found only the Deluxe code, and redeeming it did not give the pre-order items.
• Physical Switch 2, code redeemed, not in game. A player redeemed an Amazon-supplied code, sees it in the eShop purchase history, but the pre-order items are not in the inventory. The Deluxe pack works.
• Physical Switch 2 Deluxe, no code at all. Another player received no code and no bonus when opening the game.
• Xbox family account. One account has all the Deluxe rewards, a second does not, and the buyer’s account has the pet but not the cape. Restarting and reinstalling did not help.
• Accounts linked, still no cape. A player says two days after launch the Hero Cape arrived but the Twisted Cape did not, despite a pre-order weeks ahead.
• Order rejected without notice. Two players say their pre-order payment failed and they only found out after launch; one says Microsoft rejected the order without telling them. They ask whether the items can still be claimed. No answer is confirmed.
• Deluxe items locked after linking (Switch). A player says that after finally linking their Microsoft account, some Deluxe items now ask them to upgrade to the Deluxe Edition, which they bought.

What you can try

None of these is confirmed to work.

1. Make sure the game is linked to the Microsoft account you pre-ordered with. If linking fails, see Microsoft account link failed.
2. Check the cape in the game first, then sign in to Minecraft Java or Bedrock with the same account, as Minecraft.net describes.
3. For a physical copy with no code, contact the retailer and keep the order number. Contact the platform’s support as well (Nintendo, PlayStation or Xbox) if the code was redeemed but the items are missing.
4. If you saw Error 0072 while claiming, see the error codes page. It is a single post and nothing is confirmed.

Third-party keys and spare codes

Several players ask for spare pre-order codes, and one asks whether a pre-purchase key from a key reseller would still unlock the cape after launch. We found no official statement on this and no player who reports it working. Treat any code from a stranger or a reseller as a risk. Codes are single-use and tied to one account.

What is unconfirmed

• The cause of missing pre-order items on physical copies.
• Whether Mojang or the platforms will re-issue missing bonuses.
• Whether pre-order keys bought after launch still grant the items.

We will update this page after an official response or a patch note.